Order modification

You can change your order information (such as color, size, shipping address, phone number) within 24 hours.

If your order has already been shipped, it cannot be modified.

Order cancellation

You can cancel your order free of charge within 24 hours.

If your order has already been shipped, it cannot be cancelled. If you insist on cancellation, we will charge 30%-50% of the order amount as storage fees, order processing fees, and shipping costs. This fee will be deducted from your refund.

return

You can apply for a return and receive a refund within 14 days of receiving the item (excluding return shipping costs). All returned items must be in their original condition: unused, in their original packaging, and with all accessories included. Additionally, a relisting fee may apply for returns and refunds. Please see the "Relisting Fee" section below for details.

Warning—Damaged, soiled, or used items are not eligible for return. Items that do not meet the return criteria will not be accepted.

Please note that the right to return goods does not apply in the following situations:

• Customized products ordered from manufacturers according to customer preferences. 

• All accessories.

• We do not accept returns, cancellations, or exchanges for bulk orders of the same product (“bulk order” refers to three or more identical products). If you are ordering a large quantity of goods, we recommend that you purchase one item first to confirm availability and ensure it meets your needs. If you have any questions, please contact us at [email protected], and we will reply to you as soon as possible.

Please note:

Due to differences in computer image resolution and monitor settings, the colors displayed on the website may vary slightly. Dimensions are measured manually and therefore may have slight errors. Colors and dimensions are for reference only; please refer to the actual product.

Once an order for which expedited shipping has been paid is shipped, the shipping fee will not be refunded, and the customer will be responsible for the return shipping cost.

All shipped orders and packages are non-cancellable. Return shipping costs are the responsibility of the customer. Please confirm you have received the goods in good condition and correctly identified within one week of signing for the package.

How do I initiate a return?

• Please send an email to [email protected], including the reason for the return and information about the product you wish to return.

We will respond to your return request within 24 hours. On weekends and holidays, response time may be delayed to 24-48 hours. Please check your inbox for our reply email. If you cannot find it, please check your spam/junk mail folder. Thank you!

• Once your return request is approved, you will receive a return approval email.

• If everything is ready, please ship the item you wish to return as soon as possible. You will be responsible for the shipping costs.

• After sending the item you wish to return, please email us the tracking number, tracking link, and a photo. (Please provide photos of the item and its packaging when returning the item to ensure that the returned item belongs to our website.)

• Upon receiving the returned item, we will check within 48 hours to see if it meets our return policy. If it does, we will issue a refund; otherwise, we reserve the right to refuse a refund.

Refund

• We will process your refund after receiving the returned goods in accordance with our return and refund policy.

• Once the refund process is complete, the funds will be returned to your original payment account. (PayPal: 1-2 days; Credit Card: 3-5 days)

• Due to exchange rate fluctuations, the amount you actually receive may differ from the amount you initially paid.

• Shipping fees already paid are non-refundable.

Return address

We will select the nearest return address based on your shipping address. Once your return request is confirmed, we will send you the return address. Please contact us before returning the item to obtain the return address and other instructions. We will not be held responsible if you return the item without prior notice.

Replenishment fee

If the return period has expired, or if you request a return within the return period for one of the following reasons, we will charge a restocking fee. Common situations include:

• (1) Changing mind or buyer regretting
• (2) The same product is available at a more favorable price elsewhere.
• (3) Items purchased by mistake or no longer needed

We will charge a restocking fee of up to 100% of the item's price, depending on the return period and the condition of the returned goods. The following are the restocking fees for different return scenarios:

• (1) If the buyer changes their mind and returns the product in its original packaging within the return period, we will charge 20% of the product amount as a relisting fee.
• (2) If the buyer changes their mind and returns the product within the return period, and the product we receive is damaged or does not match the description, we will charge 50% of the product amount as a relisting fee.
• (3) For goods that remain in their original condition after the return period, we will charge 80% of the goods amount as a relisting fee.
• (4) For goods that are found to be damaged or unqualified after the return period, we will charge 100% of the goods amount as a re-entry fee.

If you encounter any problems while shopping on our website, please contact us at [email protected] for solutions. Initiating a dispute (such as a PayPal dispute) will not speed up the resolution process.

If you have any questions about our return and refund policy, please contact us at: [email protected]