Delivery area
Products on this website can be shipped to most countries. Due to the current distressing situation, we are temporarily unable to ship to Ukraine. We sincerely apologize for any inconvenience this may cause and thank you for your understanding.
Free shipping policy
• We offer free shipping for orders to most countries.
The delivery process (by business days) is as follows:
Delivery time = Processing time (order preparation time) + Shipping time
• Order preparation
Once we receive your order information, we will process your order immediately.
(1) Check the inventory.
(2) Confirm whether the items in your order need to be customized.
(3) Check your delivery address.
(4) Please double-check that the items in your order comply with our shipping policy.
(5) If everything is ready, your order will be shipped from our warehouse.
Please be sure to provide a detailed shipping address (including the street number). Otherwise, our customer service team will notify you that this may cause shipping delays.
After your order is shipped, we will send you an email containing the tracking number and the website for tracking.
Transportation method:
(1) Free shipping:
• Cost: Free
• Processing time: 1-2 weeks
| carrier | Corresponding products | Transportation time | Delivery area |
| DPD | Most products of normal size and weight | Two weeks | For most countries |
| Small Item Express Delivery | Specific products, smaller in size | 1-2 weeks | |
| Emergency Medical Services | Large but lightweight products | 2-4 weeks |
(2) Fast delivery: only available in Norway, Iceland and Cyprus.
• Carrier: UPS/DHL Express
• Cost: $120 per item
• Processing time: 1-2 weeks
• Shipping time: 5-7 days
Please note: Delivery time may vary depending on flight information at the time of order dispatch. Remote areas may require longer delivery times. We are continuously improving our services and will strive to partner with more and better carriers.
For expedited shipping, please contact us: [email protected]
The delivery time we mentioned is only an estimate and mainly depends on the shipping time.
The inventory information displayed on the website is based on inventory data we receive from our own warehouses or manufacturer warehouses. Inventory changes rapidly. Even if the website shows "In Stock," it does not mean that the product is actually in stock. The product may have already been sold when you place your order.
Do not schedule an electrician's visit based on the stock levels and delivery times displayed on the website. An electrician's visit can only be scheduled after the goods have arrived.
tariff
Customs duties will be incurred if the maximum side length of a package exceeds 60 cm. The duty rate is typically around 5%. If duties are incurred, we will cover 20% of the cost. In most cases, the duty amount per package ranges from $0 to $20.
If you have any questions, please contact us at: [email protected]
Compensation for delayed delivery
We sincerely apologize for any delays in receiving your goods and will provide compensation equivalent to 10% of the order price. We will make every effort to ensure timely delivery.
Q&A
How long will it take to receive my order?
• You can view the date you placed your order and refer to the relevant shipping time information.
• You can also track your order. See “How do I track my order?” for details.
• Generally, your order will be delivered within two months (depending on your shipping address and the products selected). If you have not received your order, please contact our customer service team at [email protected] for the latest information.
How can I track my order?
• Once your order has been shipped, you will receive an email containing the tracking number.
• Click this link https://www.17track.net/en and then enter the tracking number.
• You can also contact our customer service team at [email protected] for the latest logistics information.
Do you ship to my country?
We ship to most countries. If you are unsure whether we ship to your country, please contact us at [email protected]
Due to the current distressing situation, we are temporarily unable to ship goods to Ukraine. We sincerely apologize for any inconvenience this may cause and thank you for your understanding.
Do I need to pay customs duties? If so, how much will it cost?
• Customs duties are only likely to apply if the maximum side length of the package exceeds 60 centimeters. Typically, this probability is approximately 5%.
• If we do this, we will cover 20% of that amount.
• In most cases, the tariff amount is 0-20 euros per item.